Customers care about more than just the show or event, and we need to see what we can do to make sure their experiences are good ones.

Two cultural organisations based in Temple Bar, Temple Bar Cultural Trust (TBCT) and Project Arts Centre (PAC) , have decided to run a project which focuses on the experience of customers who visit their buildings, request information, and attend their events.

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Both organisations have assigned 2-3 members of staff to working on the design and delivery of the project in their respective organisations. A steering committee comprised of the staff members from both organisations meets on a regular basis to update on progress, share experiences and identify next steps in the project.

One of the main aims of this Customer Service Project (CSP) is to create a manual for other cultural organisations interested in conducting a customer service audit, based on the experiences of TBCT and PAC. This manual will be completed in early 2010.

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